Policies

Processing Time

Orders are processed within [timeframe, e.g. “24 hours”] of receipt. Processing takes place during business hours [operational days, hours, and time zone(s), e.g. “Monday to Friday, 9 a.m. to 4 p.m. EST”]. For personalized orders, please allow 5 to 7 business days for production before shipping. Production time may vary during high demand periods, such as [relevant location, e.g. “US”] holidays.

Shipping Options & Fees

Once production is complete, orders are dispatched in 2 to 3 business days. We offer three delivery options within the US:

  • Overnight: 1 to 2 business days
  • Express: 3 to 5 business days
  • Standard: 7 to 10 business days

Shipping fees vary based on the products you’ve selected and the delivery destination.

International Shipping

We proudly ship worldwide! Delivery times and fees are calculated based on the destination and order size. Customers will receive an estimate at checkout. Please note that customs fees and duties may apply at the shipping destination depending on your location.

Delivery Times

Delivery times are estimates and do not include the initial production period. Factors like carrier availability, weather, and holidays may impact these times. We strive to keep delays to a minimum and notify you of any significant changes.

Shipping Partners

We partner with [Shipping Partner Name] for all US deliveries, to provide reliable service for our domestic customers. For international orders, we work with [Shipping Partner Name], a trusted provider with extensive global reach.

Tracking & Notifications

After placing your order, you’ll receive an email confirmation. Once it ships, you’ll get a tracking link from us and our shipping partner (US deliveries: [Shipping Partner Name]; international deliveries: [Shipping Partner Name]). Feel free to check your order’s status using the link provided, or contact us if you need further assistance.

Lost, Missing or Damaged Packages

If your package hasn’t arrived within the estimated timeframe or arrives damaged, please reach out to us at [Email Address or Support Page Link]. We’ll work with our shipping partner to investigate and resolve any issues with your order.

Returns, Refunds & Exchanges

We offer refunds, returns, and exchanges for most of our products for up to 30 days after you receive them. For custom-made items, we currently do not accept returns or exchanges unless the item arrives damaged. Contact us at [Email Address or Support Page Link] if there are any issues with your order, and we’ll be happy to assist.

Customer Support

If you have questions about our shipping policy or assistance with your order, our team is here to help. Reach out to us at [Email Address or Support Page Link] and we’ll respond during business hours, within one business day.

 

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